Judul:

Consumer Behavior: Thinking, Feeling, And Doing A Comprehensive Perspective 

Penulis:  

Dr. Isana Sri Christina Meranga

Sinopsis:

Every consumer decision—from choosing products and comparing alternatives to trusting brands and recommending services—is shaped by a complex interplay of thoughts, feelings, and actions. Behind seemingly simple consumption behaviors lie various cognitive, emotional, social, cultural, and situational factors that influence how consumers perceive value, make decisions, and build relationships with brands and the marketplace.

This book provides a comprehensive understanding of consumer behavior through three interconnected dimensions: Thinking, Feeling, and Doing. This framework helps readers understand how consumers recognize needs, process information, form perceptions, experience emotions, make decisions, evaluate consumption experiences, and develop long-term relationships with brands.

By combining classical theories with contemporary perspectives, this book explores important developments in consumer behavior in the digital era, including technological transformation, artificial intelligence, customer experience, social media, sustainability, globalization, and changing consumer expectations. This approach offers a balanced foundation between fundamental concepts and emerging issues that continue to shape the dynamics of the marketplace.

Relevant not only to students and academics, this book is also valuable for educators, researchers, marketers, business practitioners, and anyone seeking a deeper understanding of consumers. Success in a competitive marketplace requires more than offering quality products or competitive prices; it also requires the ability to understand people, create meaningful value, build trust, and develop sustainable relationships.

Understanding consumer behavior ultimately begins with understanding how people think, feel, and act.